Shipping & Returns
In the event the items are wrongly described or have manufacturer defects, please notify Toko Warisan Trading via email at [email protected] for rectification.
Local Singapore Orders
We only delivery to Singapore addresses except for Sentosa, Jurong Island and any other restricted locations.
Next-day delivery is subject to availability and orders should be placed by 2.00pm the day before.
Flat-rate shipping fee is $9.90. Free shipping is available for orders above $120.00.
Conditions for Returns/Exchanges
(a) Items correctly described and received in good order cannot be returned or exchanged.
(b) Items can only be exchanged if all the conditions below are satisfied:
- (i) Toko Warisan Trading is notified within 14 days upon receipt of the items.
- (ii) items are brought personally to the physical warehouse location at Blk 1 Joo Chiat Complex, #04-1005, Singapore 420001.
- (iii) items are exchanged with other items of the same value or in the case of items with higher value, the price difference needs to be topped up.
(c) Items cannot be exchanged via courier service unless:
- (i) they are different from the description given or
- (ii) they have manufacturer defects, in which case,
Toko Warisan Trading will have to be notified within 14 days upon receipt of the merchandise for a one-to-one replacement with free return shipping.
(d) Items purchased in full using reward points or coupons cannot be exchanged unless they are:
- (i) different from the description given or
- (ii) subjected to manufacturer defects,
in which case, Toko Warisan Trading will have to be notified within 14 days upon receipt of the merchandise for the items to be replaced accordingly on a one-to-one basis with free return shipping.
(e) Items approved for exchange must be intact and in their original condition and packaging when they are first received.
(f) Items damaged due to shipping should be rejected and tokowarisan.sg be duly notified for follow-up.